Autistic service but good food and good seats. But seriously, the service was worse than eating poop.
Find a different theater! Lately every time I go I have arrived 15-30 mins before showtime and if I’m not paying by card I have to stand in line for 20-30 mins and miss the start—and forget buying anything at that point. They consistently seem to be understaffed to the point where I need to arrive an hour early apparently(who would do that?).
Too bad they wasted all that money on a prime theater and nice recliners because the management doesn't seem to care.
dec 27th, 2:30pm, snack counter only 2 employees visible, lines. Littered popcorn everywhere, butter machine empty, pop stations unkept, napkins and spillage, only 2 icee stations in operation. Restrooms messy, paper on floor. Need cleaning. Not prepared for customers. Paying premium ticket prices expectations are for a clean movie experience. Next time will wait for HBO.
Whenever I go see a big budget movie in imax, I head here. It's more low-key and a nice environment. The only thing that stops me from giving it a 5 stars is that the employees could be more patient and courteous. I live an hour away and went to a movie on Tuesday afternoon (not know it is cheaper that day) and the attendant giving me my ticket practically bite my head off when I was entering it on the screen (I wasn't realizing that she was entering for me). She was helpful though. I understand she was helping me save money (I'm also a stubs member) but she didn't need to give me an attitude about it. I will still continue to go here but I might invest in preordering my tickets even though they charge extra...
Go somewhere else! Worst theater experience ever! IMAX seats are uncomfortable, go for the Prime theater. Food ordered online is a waste. I've had to go fetch it myself 2/2 times I've tried ordering it delivered to my seat. Late night shows, even Friday and Saturday the theater looks like it's closed / closing, stale popcorn and no service. They don't even check your tickets. Even the bar is down after 10. Management is dismissive, rude, and apathetic.
Amc Eden Prairie Mall 18 is a US Movie Theater based in Eden Prairie, Minnesota. Amc Eden Prairie Mall 18 is located at 8251 Flying Cloud Dr, Eden Prairie, MN 55344, USA.
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