What a joke. But I can’t lie, it does seem pretty amusing.
Terrible customer service, not helpful. The employee that helped us was rude from the minute we walked in. The other employee stood and glared at me. They both obviously do not like their jobs so maybe they should find jobs that better fit their grumpy personalities. I walked out it was such a terrible experience.
My boyfriend and I came in yesterday just to waste some time while we waiting for the friend we were meeting. Weston greeted us and asked us if we were looking for anything specific when my boyfriend blurts out "engagement rings" he wanted to know what I liked and was looking for in a ring so when the time came he knew what to buy :) Weston spent a good 30 minutes helping me with ring after ring after ring until we found the one I was set on. By this time our friend had arrived so we were about to leave but Joanna came over and introduced her self and I'm still not sure how she did it but well my boyfriend left with my ring
Overall, I am very dismayed at your employee as well as the young woman (leader) overseeing his service. She obviously did not catch on how (subliminally) disrespectful he was. If he was smart he would’ve taken my 3 grand… but of course not.
I am not sure who he thought I was but if I could not afford the item that I am asking for, I would not have walked in the store to begin with.
I simply asked if their store might have carried a simple piece of jewelry and the response that I was given was not what I was expecting from a professional representing Zales.
If you're looking for a reliable, honest, and quality jeweler I'd recommend looking elsewhere. Two weeks after purchasing a wedding band, the diamonds started to fall out. This was after they got my order wrong in the first place. I was also told that a ring I bought elsewhere needed over $2,000 of work, which wasn't true. My mom recently had a similar experience with a low quality product and dishonest service. Save yourself the hastle and go elsewhere.
I have had my wedding ring for less then 2 yrs and i have had to bring it in for repairs 3 times now .. Lost a total of 6 diamonds and it takes forever to get my ring back. Iv been waiting over 3 weeks now to have 2 diamonds replaced and when i called i was told its in the final stages and i should have it back soon.. Sad i miss my wedding ring!
My question is, what made him assume that I could not afford that item? The point is, the piece of jewelry would have been a gift and personally, there is no price tag on the quality of gifts for the ones I love yet I have sense of where my money goes. Just to clarify, if I wanted that piece right there on the spot then I would have made a purchase without speaking a word about the price.
I was told that they did not sell that specific item at their location but could be ordered online. I would have been fine with that answer, however, the sales rep responds, “I try to remind people how expensive those pieces are, they run about a couple hundred grand. I would say about $3,000”.
After smiling in his face thinking to myself how unprofessional and ignorant he is, he hands me a “sales event” flyer.
Out of many jewelry stores that I have come across, my experience was upsetting.
Zales is a US Jewelry Store based in Eden Prairie, Minnesota. Zales is located at 8251 Flying Cloud Dr Ste 222, Eden Prairie, MN 55344, USA.
Please contact with Zales using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Zales opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.