The damages I received from this were astronomical.
I had a wonderful phone experience with Cigna. I called to inquire about some benefits and I was pleasantly surprised by how kind and helpful they were. I will not hesitate to call if I need them in the future.
I've reported them to almost every agency possible.
Inept or poorly trained member (dis)service agents and soulless clinicians who simply push paperwork and have forgotten they are dealing with real human beings. Deplorable reimbursement rates which force all the better providers to either leave the plan or limit the number of patients they see who are insured through the plan. Outdated provider directories which make it impossible to find a contracted doctor or therapist. And yes, they do use fake names when dealing with customers over the phone.
The counselors were part of the EAP employee assistance program.
My employer collaborated with Cigna and the lady stealing identity to attempt to avoid a lawsuit being filed against my employer.
Great place to work. Friendly and open work environment. And no, We don't use fake name.
This insurance company sent me a confidential email from the crisis hotline.
It had a list of licensed counselors in relation to my zip code.
The therapist I used from this referral list stole the identity of another licensed therapist from a different state.
This lady does not exist.
The lady talking to me on the phone claimed to be a licensed therapist and E-Signed it with the name Tina P MA LPC.
Cigna Behavioral Health is a US Health facility based in Eden Prairie, Minnesota. Cigna Behavioral Health is located at 11095 Viking Dr, Eden Prairie, MN 55344, USA.
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